Join Team Amex and Let's Lead the Way Together

Introduction:

American Express is committed to backing its customers, communities, and colleagues to progress in incredible ways.
Joining Team Amex means becoming part of a global and diverse community of colleagues who support each other professionally and personally.
At American Express, you will learn and grow and create a unique and meaningful career journey for yourself.

Recognition for contributions, leadership, and impact.
Industry-leading training and coaching to develop skills.
Benefits, programs, and flexibility to support colleagues personally and professionally.
Opportunity to uphold company values and provide the world's best customer experience every day.

Interacting with internal and external clients and resolving their inquiries over email/calls.
Should have knowledge of KYC.
Work on daily inventory towards cases related to merchant services and management of mailbox to ensure all requests are actioned in a timely manner.
Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.
Monitor daily suspense volumes and liaise with clients to reduce the volume.
Carry out Due Diligence activities to ensure all dues are released to the clients.
Focus on merchant requirements, productivity, and efficiency to ensure SLAs are met.
Contribute towards team goals by strictly managing individual productivity and quality targets.
Take ownership of the email/issue and resolve the customer's expectations to deepen the relationship and achieve the highest level of customer satisfaction.
Understand, determine, and anticipate customer needs and present solutions as appropriate.
Demonstrate a strong focus on process improvements.
Ensure adherence to and compliance with organizational policies and audit controls.
Build an excellent rapport with the team and other business groups to ensure smooth day-to-day operations.

Graduate/Post-Graduate.
Relevant experience is an advantage.
Excellent oral and written communication skills.
Strong interpersonal and coordination skills.
Strong and committed customer focus and consistent demonstration of service excellence.
Compliance with company policies and procedures.
Ability to take independent decisions and meet stringent deadlines.
Good computer skills.
Good command over MS Excel, Access & PowerPoint.
Strong focus on results.