Work From Home Jobs | American Express |Job Vacancy 2023

Join Team Amex and Let's Lead the Way Together

Introduction:

• American Express is committed to backing its customers, communities, and colleagues to progress in incredible ways.
• Joining Team Amex means becoming part of a global and diverse community of colleagues who support each other professionally and personally.
• At American Express, you will learn and grow and create a unique and meaningful career journey for yourself.

Benefits of Joining Team Amex:

• Recognition for contributions, leadership, and impact.
• Industry-leading training and coaching to develop skills.
• Benefits, programs, and flexibility to support colleagues personally and professionally.
• Opportunity to uphold company values and provide the world's best customer experience every day.

Job Description:

• Interacting with internal and external clients and resolving their inquiries over email/calls.
• Should have knowledge of KYC.
• Work on daily inventory towards cases related to merchant services and management of mailbox to ensure all requests are actioned in a timely manner.
• Consistently manage high volumes of work accurately and efficiently while working under stringent timelines.
• Monitor daily suspense volumes and liaise with clients to reduce the volume.
• Carry out Due Diligence activities to ensure all dues are released to the clients.
• Focus on merchant requirements, productivity, and efficiency to ensure SLAs are met.
• Contribute towards team goals by strictly managing individual productivity and quality targets.
• Take ownership of the email/issue and resolve the customer's expectations to deepen the relationship and achieve the highest level of customer satisfaction.
• Understand, determine, and anticipate customer needs and present solutions as appropriate.
• Demonstrate a strong focus on process improvements.
• Ensure adherence to and compliance with organizational policies and audit controls.
• Build an excellent rapport with the team and other business groups to ensure smooth day-to-day operations.

Minimum Qualifications:

• Graduate/Post-Graduate.
• Relevant experience is an advantage.
• Excellent oral and written communication skills.
• Strong interpersonal and coordination skills.
• Strong and committed customer focus and consistent demonstration of service excellence.
• Compliance with company policies and procedures.
• Ability to take independent decisions and meet stringent deadlines.
• Good computer skills.
• Good command over MS Excel, Access & PowerPoint.
• Strong focus on results.

More Info:

• Company Name: American Express.
• Job Profile: Executive Operations.
• Qualification: Graduate / Post-Graduate.
• Experience: Freshers & Experienced both can apply.
• Gender Eligibility: Males & Females both are eligible.
• Job Timing: 8-9 working hours.
• Job Location: Work From Home.
• Salary: 5.5 LPA.

Apply Link: Click Here